Support

Support scope

Support may cover website issues, account access, bug reports, prototype behavior, dashboard questions, client service issues, privacy requests, accessibility issues, security reports, and BAA or DPA requests.

Response expectations

Support is handled through [email protected]. Response timing depends on the service relationship, request type, severity, and any written support terms that apply. Urgent or emergency needs should not be routed through this website.

Bug reports

When reporting a bug, include the affected URL or service, device, browser, screenshots if appropriate, steps to reproduce, expected behavior, actual behavior, and whether the issue affects security, privacy, or data integrity.

Privacy, accessibility, and security

Privacy requests should identify the service and data involved. Accessibility issues should include the barrier and assistive technology if relevant. Security reports should follow the responsible disclosure guidance on the security page.

BAA and DPA requests

For BAA or DPA requests, include the organization, data categories, workflow, systems involved, legal role, and timeline. Do not submit PHI or regulated data until the proper agreement and workflow are in place.

Disclaimers

Information provided through this website, application, dashboard, prototype, or service is for general informational, operational, research, or business purposes only. It is not medical, legal, financial, emergency, or professional clinical advice unless separately agreed in a written contract.

Do not use this website, application, dashboard, form, or service for medical emergencies, safety emergencies, crisis situations, or urgent support needs. For emergencies, contact local emergency services or an appropriate licensed professional.